Returns & Exchanges
At Akkogear, we stand behind the quality of our mechanical keyboards and peripherals with a customer-focused 30-day return policy. If you are not completely satisfied with your purchase, we offer straightforward solutions to ensure your setup is exactly how you want it.
Initiate a Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the electronics in their original packaging, ensuring all keycaps, cables, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing